Party Poker Support
Partypoker Support Service is created to provide feedback with the poker room’s players, who may any time ask the qualitative staff to help with some problems. The user's request will not be left unattended, and it will be resolved as soon as possible. A player can contact the support service of Partypoker in several ways. Partypoker is one of the best online poker sites, jam-packed with a 24/7 schedule of exciting poker cash games and tournaments with huge daily guarantees. So what are you waiting for? Download our poker software for free, claim your welcome bonus and play poker online now!
On Monday, June 17, partypoker forced all users to change their screenname after logging into the poker client as part of a new software update.
The forced screenname change is just one of many big changes that partypoker shared on its blog. They're 'designed to level the playing field at partypoker following player feedback, allowing players of all levels to start afresh with a ‘clean slate’ in an effort to make the site a safer, fairer place to play.'
'With this release, we are making changes to our software that will prevent third-party tracking tools from working.'
The updated poker client does not allow downloadable hand histories. This means that players previously using HUDs (Head Up Displays) and poker tracking databases will no longer be able to track themselves and their opponents with their third-party software.
This doesn't mean that players won't be able to review any of their play. Recent hands can be replayed via a mini-dashboard, dubbed the Hand History Office, which includes information related to hole cards, community cards, and the pot size on current cash game tables, tournament tables, and Fast Forward pooled tables.
The Hand History Office will also allow the review of cash game and tournament hands from the past three months with extensive data points provided. Filters for the date range, pot size, and hole cards will facilitate players finding a hand to review, although all opponents' names will be anonymous.
Earlier saved player notes have been removed. Besides these changes, partypoker has introduced a four-color deck.
partypoker managing director Tom Waters comments on the changes while also mentioning the half a million dollars the online poker room is giving away in its $500,000 Alias Race.
'This client update is one of a number of initiatives that we are working on in order to provide players with a safe environment where they can play online poker,' said Waters. 'With this release, we are making changes to our software that will prevent third-party tracking tools from working. We want our players to have a fresh start and therefore we are asking all players to select a new alias so that all third-party tool tracking is lost for all our players. At the same time, we have some great promotions running and I’m sure there will be a mad rush by players eager to secure their preferred screen name!'
The only third-party software permitted at partypoker after the new software rollout is partycaption and StackAndTile. Players caught using any other program will not only have their accounts closed but also forfeit funds in their accounts which will be redistributed.
'We want our players to have a fresh start and therefore we are asking all players to select a new alias so that all third-party tool tracking is lost for all our players.'
This rollout didn't come as a surprise as partypoker announced it weeks ago. Many applauded the change, while some objected. The scarce critique was mostly focused on the lack of oversight by players in terms of detecting bots and other abnormal activity, while some of that has been rebuffed by the inception of the Hand History Office.
partypoker Ambassador and Player Panel member Patrik Leonard shared with players that he is on board with the changes at partypoker despite initially being against them.
For the last 3-4 years I’ve been telling @rob_yong_ to not ban HUDS around 3-4 months I changed my mind, as you can… https://t.co/0Qo0p9FFwR
— Patrick Leonard (@plenopads)
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MPN Reacts
The hand history, HUD, and poker tracking software debate not only caught the attention of online poker players but also online poker operators.
The Microgaming Poker Network (MPN) not only took notice but announced changes at their network as well.
MPN currently operates two different clients on the same network. It's Classic version, which will be soon phased out, has always allowed downloadable hand histories and permitted the use of third-party HUDs and poker tracking software. The new Prima client did not allow for downloadable hand histories. This is a decision that MPN Managing Director Alex Scott has said was wrong after further review.
'After reviewing all of the feedback we have received since the launch of our new software, and considering the ongoing debate, we have come to the conclusion that our current policy on hand histories is not right,' said Scott in a MPN blog post. 'With the best of intentions, we made a mistake, and so now we’re going to make changes.'
HUD's will be allowed at the Prima client but won't have the same impact as they would on other sites for a few reasons. Since players can change their screennames every 30 days or 1,000 hands, stats displayed in a HUD are less relevant. Scott mentioned that MPN plans to make these changes easier and more transparent. Also, downloadable hand histories won't be available until 24 hours after play is completed. Scott shared this was to strike a balance between players tracking their own results and the impact of HUDs.
MPN plans to rollout this change during Q4 of 2019.
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PartyPoker
What is partypoker LIVE?
We have created partypoker LIVE to provide poker players with everything they need to enjoy our live events, all in one place. Our goal to forge strong links with our players and reinforce our pledge to put the community back into poker.
All members get access to all the latest tournament information, player chat communities, live reporting and streaming, player promotions and much more.
How do I create an account?
Creating an account is quick and easy. Simply complete the short registration form. You will be logged in instantly.
Is it free to join?
Yes, partypoker LIVE is 100% free to join.
Does my partypoker LIVE username have to be the same as my partypoker username?
Yes, it does.
Do I need a partypoker username to create an account?
No, you don’t. You can create a partypoker LIVE account using a newly created username. However, if you want to link your partypoker LIVE account to your partypoker.com account then you will need to use your partypoker.com username to open your partypoker LIVE account.
What languages are supported?
We currently support English, German, Russian, Spanish, Portuguese and French. We'll be adding new languages in all the time, so please keep checking back.
How do I contact LIVE Support?
Simply click the live chat icon in the 'Chat & Support' section to open up the partypoker LIVE chat support! Alternatively on the app, in the menu there is a button called ‘Player Support’. If you click Player Support, it will open up a live chat. We have a dedicated support team, as well as helpful and educated chatbots to answer any questions you may have, if any of our support team are currently offline. This way, you'll have 24/7 support!
Can I find schedules on the site?
Yes, simply click on the event you wish to find a schedule for, and then click the ‘Schedules’ tab.
Will photos from partypoker LIVE events be on the site?
Yes, we post a selection of the photos taken at each event. They can be found in an event Live Reporting section.
Can I watch Live Streaming on the site?
Yes, whenever a partypokerLIVE event is taking place, there is usually a live stream. This will be shown in the ‘Live Reporting’, of that particular event at the time. Simply click ‘Live Reporting’ to view the current reporting on a LIVE event, alternatively find the event in ‘Upcoming Events’, and click ‘Live Reporting’ within there.
How do I post in the Chat?
Click on 'Chat' to enter the partypoker LIVE chat. Find an area best suited to your post, for example, ‘General Discussion’. You will need a profile photo and a linked partypoker account to be able to post in the Chat.
Do I have to be 18 years old to use the site and post in the Chat?
You can access the site, however if you are under the age of 18, you will not be able to post within the chats.
Who do I report complaints to, regarding Chat abuse?
We have moderators who look out for things like this, however if you spot something please flag any issues with partypoker LIVE Chat immediately.
How do I reset my password?
On the log-in menu, you'll see a link that says, 'Forgotten Password?'. Click this, and enter the details requested and you'll be sent an email with a link to change your password.
How do I change my profile picture?
You can change your profile picture by clicking ‘Edit Profile’ found in the left hand side menu on the website after you hover over your name. Once here, you can edit your account.
I want to ask a question about a partypoker LIVE event, who can I ask?
Party Poker Online Support
Each of our LIVE events has a dedicated page with a FAQ section, so you'll probably find the answer there. Our dedicated My partypoker LIVE chat is a useful place to go too, however we highly recommend trying to ask the question in the Forum - it helps to build the sense of community.
Who can create a partypoker LIVE account?
Anyone over the age of 18 can sign-up to partypoker LIVE. If you want to link your partypoker LIVE account to your partypoker.com account you’ll need a partypoker.com account. To be eligible for any of our ticket promotions your account needs to be a real money account with no outstanding issues or exclusions.
Can I play poker on partypoker LIVE?
No, this site is a source of poker information, education and entertainment.
What is treated with Zero Tolerance?
There is an entire section on what is forbidden on partypoker LIVE, you can read all about it in the Terms and Conditions here.
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If we haven’t answered your questions above, you can ask a question via player support.