Responsible Service Of Alcohol And Gambling Qld Online

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It is mandatory for certain people involved in Queensland's liquor industry to have a current responsible service of alcohol (RSA) certificate.

RSA certification and course delivery

The required certification in Queensland is a Statement of Attainment, issued on completion of the national training package competency Provide Responsible Service of Alcohol. As a competency within a national training package, the Provide Responsible Service of Alcohol course, may only be delivered by a registered training organisation (RTO).

Especially in Queensland and New South Wales, they need to get Responsible Services of Alcohol (RSA) certificate or the Responsible Conduct of Gambling (RCG) certificate to apply for such jobs. Most of the people, especially working-holiday-makers those are moving around Australia, it becomes hard to understand which course and how much courses.

  1. SITHFAB002 + SITHGAM001 Provide Responsible Service of Alcohol and Gambling (Nationally Accredited) Duration: 6-12 Hours. Estimate hours may vary depending upon past experience, knowledge & computer skills of a user. It includes both training & assessment and is based on intermediate learners with some experience.
  2. RSG Queensland Online Course – SITHGAM001 – Responsible Service of Gambling Queensland Online Course – OLGR Approved If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Responsible Service of Gambling (RSG) training.

Note: If you hold a current OLGR-issued responsible management of licensed venues (RMLV) licensees' course certificate, you are not required to also hold certification in RSA. An RMLV certificate expires 3 years after the date of issue.

Becoming RSA certified for the first time

If you need to obtain an RSA Statement of Attainment for the first time, please contact your nearest RTO to become certified in Provide Responsible Service of Alcohol. Once obtained, this certification does not expire.

Lost RSA certificates

If you cannot find your RSA certificate and need to have it re-issued, contact the registered training organisation (RTO) that originally issued your Statement of Attainment in Provide Responsible Service of Alcohol. Search for your RTO contact details on Training.gov.au.

If you cannot remember which RTO you certified through, you will need to re-certify. You can search for a training provider local to you at Training.gov.au.

Note: As this is a national qualification OLGR cannot issue copies of RSA certificates.

Using an interstate RSA certificate in Queensland

If you hold an RSA certificate from another Australian state or territory and that qualification is a Statement of Attainment in Provide Responsible Service of Alcohol, you can use this attainment in Queensland.

The Statement of Attainment in Provide Responsible Service of Alcohol meets the requirements of the Australian Quality Training Framework and is a nationally-recognised unit. If you do not hold this specific attainment, you will need to certify through an RTO.

Holding an existing OLGR-issued RSA certification

If you (or your staff) completed RSA training prior to 30 June 2013, your OLGR-approved RSA certificate will expire 3 years from the date of issue.

However, as the former OLGR-sanctioned RSA course included the national training package competency, you may have also been issued the Statement of Attainment in Provide Responsible Service of Alcohol at the same time. Please check your records, then see below.

Banking

I have a Statement of Attainment

A Statement of Attainment does not expire once obtained, even though the code identifying this course (currently, SITHFAB002) regularly changes. This means that if you hold a Statement of Attainment for Provide Responsible Service of Alcohol from anytime in the past, it remains current irrespective of the course code.

I don't have a Statement of Attainment

If you did not receive a Statement of Attainment in Provide Responsible Service of Alcohol at that time, prior to your OLGR certificate expiring you must complete the national training package competency, Provide Responsible Service of Alcohol.

Please contact your nearest RTO in order to remain RSA certified.

RSA training for staff

Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply.

The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:

  • the licensee (if an individual), unless trained in RMLV
  • any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.

RSA training for community-based licensed premises

Online

Volunteers serving or supplying alcohol are not required to hold a current RSA training certificate if performing duties under one of the following licence categories:

  • community club licence
  • community other licence
  • community liquor permit
  • restricted liquor permit.

In this instance, however, the licensee or permit holder must ensure a person with current RSA training is available to supervise the volunteers.

RSA training register

Licensees are not required to keep an RSA training register; however, they are still required to:

  • keep copies of current training course certificates or statements of attainment for staff
  • make copies available at the premises for inspection by:
    • an Office of Liquor and Gaming Regulation (OLGR) compliance officer
    • members of the Queensland Police Service.
  • Last reviewed: 25 Jan 2020
  • Last updated: 25 Jun 2019

General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

1300 072 322
OLGRlicensing@justice.qld.gov.au

  • Gaming compliance enquiries
  • Liquor compliance enquiries
  • Media enquiries (07) 3738 8556

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Responsible service of alcohol and gambling qld online application

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

QldResponsible service of alcohol and gambling qld online application

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.

The requirement to ensure compliance with organisational policies, legal obligations and codes of practice for gambling venues is not covered by this unit but may be found in SITHGAM014 Manage gaming activities.

Pre-requisite Unit

Nil

Competency Field

Gaming

Unit Sector

Hospitality

Responsible Service Of Alcohol And Gambling Qld Online Application

Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement responsible gambling practices.

1.1.Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct.

1.2.Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy.

1.3.Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures.

1.4.Ensure gambling environmental features support responsible gambling policies within scope of own responsibility.

2. Provide information and assistance to customers about problem gambling.

2.1.Provide accurate and appropriate information on problem gambling to customers on request.

2.2.Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements.

2.3.Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements.

2.4.On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS

DESCRIPTION

Reading skills to:

  • read and interpret at times complex information relating to:
  • problem gambling signage
  • general gambling information and brochures
  • industry or regulatory codes of conduct relating to responsible gambling
  • in house policies and procedures relating to responsible gambling
  • plain English regulatory and advisory information issued by local, state and territory gambling licensing authorities.

Oral communication skills to:

  • respond to indicators of problem gambling
  • deal courteously and discreetly with customers identifying problems with gambling or requesting self exclusion, using non-confrontational language.

Problem-solving skills to:

  • identify potential problem gamblers and apply appropriate solutions within scope of responsibility, or seek assistance from appropriate colleagues.

Technology skills to:

  • use a computer and appropriate software to record gambling-related incidents and staff actions.

Range of Conditions

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Responsible gambling service procedures must relate to:

  • applying self exclusion and exclusion procedures
  • posting signage in appropriate locations
  • providing appropriate environmental features
  • providing gambling-related information, brochures and signage
  • following responsible practices, offering a cooling-off period or paying large sums by cheque.

Unit Mapping Information

Responsible Service Of Alcohol And Gambling Qld Online Banking

SITHGAM201 Provide responsible gambling services

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694